FAQ
Your questions answered
We have listed a range of questions that could already provide you a simple answer.
If you have more detailed or an unlisted question, please send us a message or give us a call and we will be very happy to help you out.
Check-in is available from 15:00, and check-out must be completed by 12:00. If you need a late
check-out or check-in, please contact the reception in advance.
Our front office is open daily from 9am to 6pm.
The reception is available 24 hours a day. You can contact us at +351 967 246 764 or visit the
reception in person.
Yes, reservations can be cancelled or modified according to the terms of the chosen rate. Check
the cancellation policy for your specific reservation or contact us for assistance.
We accept payments by credit card, debit card, bank transfer, and cash. Please note that the
resort does not have ATM on site.
Yes, we have a heated outdoor pool at about 22 degrees and a gym available for our guests.
Please check with the reception for hours and usage
rules.
Yes, children are allowed, but children under 14 must be under adult supervision at all times.
The minimum age to check-in without adult supervision is 18.
Smoking is not allowed in all rooms. However, the resort has designated smoking areas. Please
consult the reception for information on the allowed smoking locations.
We are located in a natural park area and take safety very seriously. The resort follows strict fire
prevention procedures and is equipped with alarm and fire-fighting systems. Additionally, we
maintain constant communication with local authorities and are prepared to act according to
their instructions in case of an emergency. We ask all guests to follow the provided safety
guidelines and stay attentive to the resort’s instructions.
In case of medical needs, Seia Hospital is approximately 30 minutes by car from the resort, while
Guarda Hospital is about 50 minutes away. Additionally, there are pharmacy options in the
municipality of Gouveia, which may be useful for minor emergencies and medication needs. We
recommend contacting the reception for assistance and guidance in case of an emergency.
Our rooms are equipped with coffee, an electric kettle, tea, shower gel, shampoo, hand soap, towels and a hairdryer. If you need anything else or have a special request, please contact reception.
Rooms have a small kitchenette with a sink but it is not possible to cook meals.
Yes, we offer room service with a selection of wines and a snack menu. For more information or
to place an order, please refer to the menu available in your room or contact the reception.
Yes, we provide cribs upon request and subject to availability. Extra beds are dependent of
availability of our Family Rooms. Please contact us in advance to secure your request.
Please be aware that overnight stays are exclusively for registered and paying guests. We appreciate your understanding in ensuring a comfortable and secure environment for all our guests.
Depending on the rate booked, breakfast may or may not be included. Please check the details
of your reservation or contact us for more information.
Breakfast is served from 7.30am to 10.30am
Yes, our restaurant offers a variety of dishes and we can adjust options to meet dietary needs,
such as vegan, gluten-free, and others. Please let us know your dietary preferences or
restrictions so we can accommodate them.
Yes, we accept pets with prior authorization, subject to availability and an additional fee. Pets
must be kept on a leash in common areas. Please contact us for more details.
Sustainability is very important for us and for that reason, room cleaning is done each 2 days,
and bed linens and towels are changed every 4 days. If you require additional housekeeping
services or an extra change of linens and towels, please contact the reception, and we will be
happy to accommodate your request.
The resort can arrange transportation to some local tourist attractions upon request, availability,
and additional costs. Please consult the reception for more information and transportation
options.
Yes, we offer concierge services to assist with restaurant reservations, local activities, and
tourist information. Feel free to ask for any additional assistance you may need.
Yes, Estrela Serenity provides free parking for our guests.
Yes, we have electric vehicle chargers. To ensure availability, we suggest booking a charging
slot at the reception. Our team can assist with managing the charging for your convenience.
Yes, we offer free Wi-Fi throughout the resort, including in the rooms.